Complaints

How to complain

Through the contact page or, if you are signed in, from the "Report a problem" form in your account.

What to include

• What happened and when.
• The course or account concerned.
• What you would consider a fair resolution.

Response times

• Acknowledgement: 2 working days.
• Substantive reply: 10 working days.
• Child safety matters: prioritised, within 24 hours.

If you are not satisfied

You may contact the Hellenic General Secretariat for Trade and Consumer Protection, or for data matters the Hellenic Data Protection Authority.